Effective Date: 01/01/2025

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CTEK respects your privacy. This Privacy Policy explains what information we collect through our website ctekwash.com  (the "Site"), how we use it, and the choices you have. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our Site:

• Contact information you provide directly, such as your name, email address, mailing address, and phone number, when you fill out a form, request a quote, or contact us.

• Mobile phone number and SMS consent, if you opt in to receive text messages from us.

• Usage data, such as your IP address, browser type, device information, and pages visited, collected automatically through standard web technologies (e.g., cookies or analytics tools).

We only collect the information necessary to respond to your inquiries, provide our services, and communicate with you — we do not collect information for the purpose of building marketing profiles or targeted advertising.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the products or services you request

• Send you requested updates, appointment reminders, quotes, or customer service communications, including by text message (SMS) if you have opted in

• Maintain and improve our Site and internal business operations

• Comply with legal obligations

We do not use your information for marketing purposes, and we do not use it to build advertising profiles about you.

3. SMS / Text Messaging Terms

If you provide your mobile phone number and opt in to receive text messages from us, we will use that number solely to send you the communications you signed up for (e.g., [appointment reminders, quotes, customer service updates]).

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• All other categories of information sharing described in this policy exclude text message originator opt-in data and consent — this information is not shared with any third parties, under any circumstances.

• Message and data rates may apply. Message frequency varies.

• You can opt out of text messages at any time by replying STOP. Reply HELP for assistance.

• Consent to receive text messages is not a condition of purchasing any goods or services from us.

4. We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to any third party for any purpose, including marketing.

5. When We May Share Information

We may share information only in limited circumstances:

• With service providers who help us operate our Site or deliver our services (e.g., hosting, SMS/email delivery platforms), who are bound to use your information only to perform services on our behalf

• When required by law, subpoena, or other legal process

• To protect the rights, property, or safety of [Company Name], our customers, or others

We do not share information with third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

Our Site may use cookies or similar technologies to support basic functionality and understand how visitors use the Site. You can control cookies through your browser settings. We do not use cookies to serve targeted advertising.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

9. Your Choices and Rights

You may:

• Opt out of text messages at any time by replying STOP

• Unsubscribe from emails using the link provided in any email

• Contact us to request access to, correction of, or deletion of your personal information

10. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

CTEK, 3344 Junction Hwy, Ingram, TX 78025  (830)285-0678  office@ctekservice.com